1. Go to “Internet Options”.

    Open Internet Explorer, click on the gear icon in the upper right part of your browser, then select “Internet Options“.
    Click on the Gear Icon then select Internet Options - Help Guide

  2. Select the “Advanced” tab, then click “Reset”

    In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
    In the Advanced tab click on the Reset button - Help Guide

  3. Click on “Reset”.

    In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
    Click on the Reset button to revert IE to its default settings - Help Guide

  4. Click on “Close”.

    When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
    You will now  need to close your browser, and then you can open Internet Explorer again.
    Click on the Close button - Help Guide